critical incidents technique

critical incidents technique
сокр. CIT упр. метод критических случаев (тщательное изучение негативных происшествий на рабочем месте с целью выявления ключевых факторов, которые приводят к негативному развитию событий, и принятию мер, которые позволят предотвратить повторение таких происшествий; один из методов увеличения эффективности организации)
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Англо-русский экономический словарь.

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  • Critical Incident Technique — The Critical Incident Technique (or CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria. These observations are then kept track of as… …   Wikipedia

  • critical incident technique — CIT An analytical technique used to identify those factors that are critical to the success or failure of individuals or systems in a given setting. People with first hand experience (e. g. factory supervisors) are asked to describe incidents in… …   Big dictionary of business and management

  • critical incident method — UK US noun [C] (also critical incidents method, also critical incident technique) ► HR, MANAGEMENT a method for improving an employee s performance by writing down and examining examples of what they did particularly well or badly and how it… …   Financial and business terms

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  • Crisis negotiation — is a technique for law enforcement to communicate with people who are threatening violence, including barricaded subjects, hostage takers, stalkers, threats, workplace violence, or persons threatening suicide.[1] Hostage negotiation is a subset,… …   Wikipedia

  • arts, East Asian — Introduction       music and visual and performing arts of China, Korea, and Japan. The literatures of these countries are covered in the articles Chinese literature, Korean literature, and Japanese literature.       Some studies of East Asia… …   Universalium

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  • Europe, history of — Introduction       history of European peoples and cultures from prehistoric times to the present. Europe is a more ambiguous term than most geographic expressions. Its etymology is doubtful, as is the physical extent of the area it designates.… …   Universalium


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